SHIPPING AND RETURNS

Once you have finalised your purchase and your order has been placed, you will receive an email acknowledging the details of your order, delivery date, delivery address and confirmation of your purchase.

All Numeroter items are pre-order and delivery lead time is 4 weeks.

Once your order is shipped you will receive an email containing a tracking number to follow the progress of the delivery. Your order will be delivered to your local delivery point. A delivery notification will be sent via email when your package is ready to be collected.

SHIPPING AND RETURNS

Sweden and the EEA

Ground shipping - within 5-7 business days,

Express shipping - within 1-3 business days.

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International delivery time:

Express shipping - within 3-5 business days.

RETURNS

Numeroter accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from the initial shipping day, with all original tags attached.

For international purchases, please contact customercare@numeroter.com for a return label. International orders are not eligible for complimentary returns and the cost of shipping will be deducted from your refund.

Exchanges (if applicable)

We only replace items if they are defective, damaged or in cases where the wrong item was shipped to you.

OUR COMMITMENT TO QUALITY

At Numeroter, we believe that true luxury lies in the details. This is why we dedicate up to four weeks for the delivery of each piece. This time frame is not just a waiting period; it's a testament to our unwavering commitment to quality.

Every dress that leaves our studio is more than just a garment; it's a masterpiece of craftsmanship. From the moment you place your order, a meticulous process begins. Our skilled artisans, using a blend of traditional techniques and modern innovation, carefully craft each piece. We prioritize the use of prime materials, ensuring that every fabric, thread, and embellishment meets our high standards.

This attention to detail extends to the fitting of the dress. We understand that a perfect fit is key to the couture experience. Our team works diligently to ensure that each dress is tailored to not just fit but to flatter, providing you with a garment that feels uniquely yours.

Our four-week journey is also a step towards sustainable fashion. By operating on a made-to-order model, we minimize waste, contributing to a more sustainable future for fashion. We believe that this approach does not just benefit the environment but also enhances the value of each piece, making it truly exclusive and personal.

In this era of fast fashion, Numeroter stands out by slowing down. We take the time needed to ensure that every piece you receive is not only beautiful but also a symbol of our dedication to quality, sustainability, and craftsmanship.

Thank you for choosing to be a part of this journey. Your patience allows us to maintain the standard of excellence that Numeroter is known for. Together, we're not just creating fashion; we're setting a new standard for what fashion can and should be.

TERMS AND CONDITIONS

General terms and conditions

The following terms and conditions are valid between you and Numéroter AB (company reg.no. 556857-7414) and apply to all use of and orders placed on Numéroters website numeroter.com. Please read the following Terms and Conditions before placing an order. These Terms and Conditions may be updated at any time by Numéroter, which is why we ask you to read the terms and condition previous to every order you place in the webshop. Orders can only be placed by persons that are 18 years or older. The language of the Terms and Conditions is English. The latest update of the Terms and Conditions of Numéroter was made in February 2019.

Orders and availability

An order confirmation will be sent to you by email when your order is placed. Numéroter does not guarantee that all items included in the Numéroter webshop are in stock at the time of your order. In the event that an item is unavailable, Numéroter will contact you shortly by email. Inaccuracies on the website Numéroter cannot guarantee that the content of the Site is free of inaccuracies or typographical errors at all times, nor can we guarantee that all the information is up-to-date. Although Numéroter strives to display the correct texts, images and pricing on the Site and its webshop, errors may occur. Numéroter may at any time amend the content of the Site and reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email and give you the option of placing a new order with the correct price or cancelling your order. If we are unable to contact you, your order will automatically be cancelled.

Prices

In the webshop the total price (including VAT) is displayed for each item, but do not include potential payment fees. If your country is part of the European Union (EU), the prices include Swedish VAT at 25%. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are applied once your package reaches your country. The recipient must bear any additional charges for customs clearance; Numéroter have no control over such charges, cannot predict what they may be and will not be held responsible for any charges. Please contact your local customs office for more information. No additional taxes or customs duties are charged for articles that are shipped within the European Union.

Insurance

Numéroter insures each package during the time it is in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by such third party is sufficient evidence of delivery and fulfilment by Numéroter.

Non-collected items

If a delivered package is not collected, we reserve the right to charge you a fee covering the entire cost of the shipping as well as any additional penalty and processing fees. If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing.

Damaged products

Numéroter ensures that all products are meticulously checked in a quality control before being dispatched to our customers. We work hard to avoid the emergence of damages or defects in our products. Should you find that an item despite this is damaged or otherwise defective, please contact us at customercare@numeroter.com for further consultation. You will be replaced with a new sample of the item in question, if a new one is available. If not, you will be refunded with the original cost of the item and the return cost, unless the defect can be repaired. If the damaged item followed an order containing other purchased item(s) the cost of the original delivery will not be repaid. You are asked to always examine your received products already at the time of delivery and as soon as possible report any deviations from your order confirmation to us. We will return your funds as soon as possible, at the latest within 30 days from the date you returned the item and it was received by Numéroter, and we have established that the item is damaged or otherwise defective. Always save your receipt. The funds will be returned to your original method of payment.

Colours

We cannot guarantee that the colours appearing in the Webshop reflect the clothes’ colours in reality. The colours can be reflected in different ways depending on for example your computer or phone screen, graphic card and the computer settings. Numéroter cannot be held responsible for any such discrepancy.

Order, delivery and shipping

Once you have finalized your purchase and your order have been placed, you will receive an email acknowledging the details of your order, delivery date, delivery address and confirmation of your purchase. All Numéroter item are pre-order and delivery lead time is 30 days upon order. Once your order is shipped you will receive an email containing an air will number to track down the progress online. Your order will be delivered to your local delivery point. A delivery notification will be sent via email when your package is ready to be collected.

Standard delivery time:

Sweden and the EEA Ground shipping within 5-7 business days Express shipping within 1-3 business days

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International Express shipping within 3-5 business days

Return, refund and exchange policy

We do not accept any refunds, returns or exchanges once the item is purchased and or shipped. All sales are final since the dress is a customized item and made upon your order. Item will have a noted “Item is not eligible for return” on the product page, as well as within your checkout window and your confirmation email.

Exchanges (if applicable)

We only replace items if they are defective, damaged or in cases where the wrong item was shipped to you.

Please contact customer care at customercare@numeroter.com with any questions.

Payment security

All payments are charged in Euro (EUR). We recommend contacting your bank to find out their current currency exchange rate and their currency policy. Payment can be carried out by credit or debit cards, Stripe. The following payments are accepted. Payment can be made by the following credit cards: Visa and Mastercard. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Numéroter has sent you the order confirmation email. All credit/debit card transactions on the Website are processed. Payment will be debited and cleared from your account upon acceptance of your order by Numéroter. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Numéroter, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Payment methods

We use Stripe® as our payment provider. All payments are charged in Euro (EUR) and accepted cards are: Visa® and Mastercard®.

Prices and currencies

All payments are charged in Euro (EUR). We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

Numéroter online customer care

Please never hesitate to contact our English-speaking customer care team. We are here to help you with any concern regarding your online purchase, respond to questions or complaints. Please send an e-mail to customercare@numeroter.com

Governing law

These Terms and Conditions are governed by Swedish law and any dispute shall be settled in a Swedish public court.

OUR COMMITMENT TO QUALITY

Privacy Policy of Numéroter AB
Last Updated: NOV 21 2023
Introduction

Welcome to Numéroter AB's privacy policy. We at Numéroter AB, with registered office at [Address], (hereinafter referred to as "Numéroter", "we", "us", or "our"), are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR"), and other applicable Swedish privacy laws.

This privacy policy applies to our website, www.numeroter.com, and governs our data collection, processing, and usage practices. It does not apply to data processing of our employees in the context of their employment.

1. Data Controller

Numéroter AB is the data controller responsible for your personal data.

2. Personal Data We Collect and Process

We collect and process the following personal data:

  • Identification data: Name, date of birth, gender.
  • Contact data: Email, phone number, billing/shipping address.
  • Professional data: Company name, Chamber of Commerce file number, VAT number (if applicable).
  • Financial data: Payment information.
  • Transaction data: Details about products ordered and services used.
  • Communication data: Correspondence with us.
  • Technical data: IP address, browser type, operating system.
  • Usage data: Information on how you use our website, including behavioral data.
3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  • To fulfill contractual obligations (e.g., processing orders).
  • For legitimate business interests (e.g., website improvement, fraud prevention).
  • To comply with legal obligations (e.g., tax and financial regulations).
  • With your consent (e.g., marketing communications).
4. Consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.

5. Sharing of Personal Data

We may share your personal data with trusted third parties who perform services on our behalf, including payment processing, order fulfillment, and data analysis. These third parties are contractually obligated to protect your data and may not use it for any other purpose.

6. International Data Transfers

Your personal data may be transferred to countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

9. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, and portability concerning your personal data. You also have the right to object to certain types of processing.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Please see our Cookie Policy for more information.

11. Changes to Our Privacy Policy

If you have any questions or concerns about our privacy practices, please contact us at info@numeroter.com.

13. Complaints

If you have a complaint about our handling of your personal data, you have the right to lodge a complaint with the Swedish Data Protection Authority or your local data protection authority.